Support
We're here to help. Reach out any time.
Contact Us
For any questions, feedback, or issues with Grailr, email us directly at hey@grailr.watch. We aim to respond within 24 hours on business days.
Account & Login Issues
If you're having trouble signing in, try resetting your password from the login screen. If you signed up with Google, make sure you're using the same Google account.
To delete your account, saved scans and uploaded photos, use our account deletion page or select "Delete Account" in the app's Profile tab. Deletion is permanent. Cancel any subscription separately to stop future charges.
Subscription & Billing
Grailr subscriptions are managed through the Apple App Store or Google Play Store. To change, cancel, or restore your subscription:
- iOS: Open Settings → tap your name → Subscriptions → Grailr.
- Android: Open Google Play Store → Menu → Subscriptions → Grailr.
- In-app: Go to Profile → Manage Subscription, or tap "Restore Purchases" if switching devices.
Refund requests should be directed to Apple or Google, as they process all payments. We do not have access to your payment details.
Scan Issues
For the best scan results, photograph the watch in good lighting with the dial clearly visible. Grailr technology works best with sharp, well-lit images showing the full watch face.
Free users receive 2 free lifetime checks. New Collector plans include 40 scans per month and Dealer plans include 120. Allowances reset on the first of each month at 00:00 UTC; unused scans do not roll over. Existing unlimited subscriptions keep their allowance. Saved reports do not use scan credits.
Feature Requests & Feedback
We'd love to hear from you. If you have ideas for new features, improvements, or general feedback, email us at hey@grailr.watch. Your input directly shapes our roadmap.
Legal
Review our Privacy Policy and Terms of Service for details on data handling and usage terms.